Frequently Asked Questions
Everything you need to know about your Lids Access Pass experience.
What are the benefits of the Lids Access Pass?
The Lids Access Pass offers exclusive perks including early access to limited edition headwear drops, special member-only discounts, and points earned on every purchase that can be redeemed for future rewards.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout if you need your gear sooner.
What is your return policy for headwear and apparel?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that custom-embroidered hats are final sale and cannot be returned.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
How do I ensure I'm buying the correct hat size?
We provide a comprehensive sizing chart on every product page. We recommend measuring the circumference of your head just above the ears to find your perfect fit in fitted, snapback, or strapback styles.
Are the products sold on Lids Access Pass authentic?
Absolutely. We are an authorized retailer for all brands we carry, including New Era, Mitchell & Ness, and Nike, ensuring you receive 100% authentic licensed merchandise.